Policies

Refund Policy

We want you to love your order from North & Snow. If something isn’t right, please contact us and we’ll do our best to help.

RETURNS

For eligible non-personalized products, we accept return requests within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact North & Snow using the contact information provided on our website. If your return is approved, we will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs for change-of-mind returns, including orders where the customer no longer wants the item.

If an item arrives damaged, defective, or incorrect due to an error by North & Snow or our fulfillment partners, we will cover reasonable return shipping costs when a return is required, or provide another appropriate resolution.

Please do not send items back without receiving return instructions. Unauthorized returns may not be accepted.

PERSONALIZED & CUSTOM ITEMS

Because personalized and custom-made products are created specifically for you, we cannot accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or other customer-submitted errors once production has begun.

If a personalized item arrives damaged, defective, incorrect due to our or our fulfillment partner’s error, or materially different from what was ordered, please contact us so we can make it right.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible after delivery.

We may ask for photos of the item and packaging so we can verify the issue.

If your claim is approved, we may provide a replacement or refund, depending on the circumstances.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including personalized or custom-made products except where they arrive damaged, defective, or incorrect; used or worn products; and items returned outside the applicable return period.

REFUNDS

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, we will initiate your refund to the original payment method within 5 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If your order arrives damaged, defective, or incorrect, we may offer a replacement or refund without requiring a return, depending on the circumstances.

This policy does not limit any rights you may have under applicable consumer protection laws.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as quickly as possible. We cannot guarantee changes or cancellations after an order has entered processing or production, particularly for personalized products.

For return, refund, or order-related questions, please contact North & Snow using the contact information provided on our website.